Refunds policy.

Donations are direct peer-to-peer gifts to a fundraiser. Donors may request a refund within 7 days of giving, directly from the receipt or by contacting support. After the window, refunds are at the recipient’s discretion since funds may already be in use.

When a donation is refunded, Stripe reverses the transfer to the recipient and the 3% platform fee. Card processing fees may not be recoverable. If the recipient has already withdrawn the funds, a refund can create a negative balance on their account that must be settled.

Fundraisers are not all-or-nothing. Funds settle to the recipient even if the goal isn’t met — there is no holding mechanic that returns money in bulk at a deadline.

Physical products are sold and fulfilled by the seller (the house or partner brand). Returns, exchanges, and product refunds follow that seller’s stated policy. PTD facilitates the transaction; the seller owns fulfillment and post-sale support.

If an item arrives defective or materially not as described, contact the seller first. If unresolved, contact support@paythedolls.com and we will help mediate. Chargebacks should be a last resort.

Digital products and pre-orders may be non-refundable once delivered or once production has begun, where the listing states so clearly.

We may reverse transactions and issue refunds where we detect fraud, prohibited activity, or terms violations, regardless of the windows above.

Use the link on your email receipt, or email support@paythedolls.com with your order/donation reference. We respond to refund requests within 3 business days.